What Our Guests Say

I wanted to write and thank you for an excellent stay at the Harwich Pier. Although the idea of Harwich came to us late, we were ever so pleased that we came to you. Given [name hidden] allergies, we have often had to compromise when we go to restaurants and chains where the menu is set and the kitchen remains inflexible. At the Pier, it is the first time she has ever had a Christmas or a full 3 course meal since she was born. I was extremely happy that chef Andy and his team were able to innovate and bring us delectable dishes which she savoured. As simple as it sounds, the garlic bread, the pudding, the fried rice and others have given us ideas. At least for a parent, there is no greater happiness than to see your child fed. Your team went over and above so for that I remain thankful and will be sure to pass on the word to others. It has also increased our confidence in being able to go out and have her allergies managed in the future.

I wanted to say a huge thank you to everyone who made our stay absolutely amazing!! Special thanks to Chelsea who couldn’t do enough for us. Everyone was so lovely and we all had a fab time. The food was great and plentiful! The rooms were so comfy and every detail of the stay had been considered. I would highly recommend and, hopefully, definitely be back!

I just wanted to drop a quick line to you to say how amazing your staff were last week when we had 11 guests booked into your hotel. Each and every one of them went above and beyond to make our special guests so welcome and comfortable. They were also extremely helpful when we needed to find urgent transport and could not have done more to help! The feedback we had from our group was amazing and all the guests felt very well looked after – only regret was that they couldn’t stay longer!

Just spent a few days at the Pier; as ever the staff were friendly, helpful and attentive. Lovely room overlooking the estuary and the food was sumptuously tasty. Will be back soon!

We had a fantastic time and your staff were fantastic also!! I have enjoyed the cinema evenings very much & the excellent meal after. I just want to say a big thank you for all your work to make our event at The Angel on 28th May so special. You and everyone we dealt with were always flexible and helpful with our arrangements and went out of your way to meet our requests. We were especially grateful about your storing and serving up the anniversary cake that my mum and sister had made as this gave us a chance for speeches. Waitresses were also very helpful fitting in with our timing and serving tea and squash for the children. We have had lots of praise for the location and the food, which was delicious! Particular praise all around for the fish and chips and the Thai chicken curry, and the children loved their ice cream sundaes. We had a very special and memorable day and will definitely recommend you to others. Many thanks again.

Just a quick line to say a huge thank you for our stay at the Pier last week. We were thoroughly spoiled (especially by the lovely Caroline at breakfast and the boys on the bar – where we spent far too much time!!). Such a lovely break, Thanks again for the fabulous stay and your time.

Absolutely loved the cinema night I attended and found it great value for money and times were perfect, service and food was all wonderful. I’d like to send my thanks for a really lovely evening and hope to attend again in the future.

We stayed with you at the weekend for the first time for a friend’s birthday – we took over all the rooms in the Annex.  I just wanted to send a note of thanks because all your staff were fantastic, but special thanks to Caroline (I believe that’s her name – lovely Scottish lady), who served us at breakfast. Her warm welcome, friendly personality and wonderful sense of humour made our morning. Also, our compliments on the food too!  We look forward to returning to The Pier again soon.

I just wanted to send a note of thanks for an incredible Christmas Day experience at Milsoms Kesgrave Hall! Although all years have been wonderful, this year was exceptional and we enjoyed every drink, course and company of other guest.

A special mention to the staff – What a crew! From the moment we walked in, until the moment we left; it was faultless! Everybody played a special part and it was utterly seamless and did not go unnoticed – Well done to you all as it is not an easy service to coordinate, however, Milsoms seems to do it with ease year after year!

Happy New Year to you all! I hope each of you got to spend time with your families.

There’s only one thing left to say…. Get me on that list for 2024!

Love and Best wishes from our family to yours,

The G Family

I wanted to pass on my sincere gratitude to you and the team for the excellent effort by all in ensuring my sister’s 50^th birthday was a huge success.

Whilst I appreciate the huge amount of work that goes on the background I’d like to make a special mention towards both Callum and Chloe. Both were a credit to milsoms and could not have done any more for us to make the day special. Callum especially is a very talented young man and will go a long way in whatever he turns his hand too. Again, both are exceptional.