What Our Guests Say

We stayed with you at the weekend for the first time for a friend’s birthday – we took over all the rooms in the Annex.  I just wanted to send a note of thanks because all your staff were fantastic, but special thanks to Caroline (I believe that’s her name – lovely Scottish lady), who served us at breakfast. Her warm welcome, friendly personality and wonderful sense of humour made our morning. Also, our compliments on the food too!  We look forward to returning to The Pier again soon.

I just wanted to send a note of thanks for an incredible Christmas Day experience at Milsoms Kesgrave Hall! Although all years have been wonderful, this year was exceptional and we enjoyed every drink, course and company of other guest.

A special mention to the staff – What a crew! From the moment we walked in, until the moment we left; it was faultless! Everybody played a special part and it was utterly seamless and did not go unnoticed – Well done to you all as it is not an easy service to coordinate, however, Milsoms seems to do it with ease year after year!

Happy New Year to you all! I hope each of you got to spend time with your families.

There’s only one thing left to say…. Get me on that list for 2024!

Love and Best wishes from our family to yours,

The G Family

I wanted to pass on my sincere gratitude to you and the team for the excellent effort by all in ensuring my sister’s 50^th birthday was a huge success.

Whilst I appreciate the huge amount of work that goes on the background I’d like to make a special mention towards both Callum and Chloe. Both were a credit to milsoms and could not have done any more for us to make the day special. Callum especially is a very talented young man and will go a long way in whatever he turns his hand too. Again, both are exceptional.

I just wanted to say a massive thank you for the wonderful service we had on Sunday in Mr G’s. The food was delicious and the service was exceptional. My mum had a truly lovely lunch to celebrate her big Birthday. I am sure we will be back next year to do it all again to celebrate my Dad’s birthday.

Good morning Rebecca & Alice,

I would just like to say a HUGE thank you to you both and the whole team at Milsoms Kesgrave Hall for another incredible event we had this year on the 21^st Sept.

We had nothing but praises regarding your staff, the level of service and quality of food!

Nothing was too much of an ask, and the team on hand on the day were amazing at taking all my requests and everything went so smoothly and was sorted straight away.

A special thank you to a lady on your team called Rose, which I don’t think I met and may work in the office or reception, but Sabina our VIP host left her shoes back at home in Ireland. Rose drove her and Sabina to the NEXT down the road right before the evening so Sabina could buy some heels and Sabina was over the moon. That is going above and beyond, and so grateful Rose did that – please extend my thank you to her and if she can get any type of reward for that then we would be so grateful.

The reason our event ran so smoothly is down to your fantastic team. Please extend my thanks to all of FOH, the chefs, reception, everyone – thank you!

Rebecca, you were super helpful in the lead up to our event to, answering my questions and helping me with late additions. You’d always answer my emails very swiftly and having that great communication was key to our event success also. Thank you!

It has been a pleasure to work with you both for another year, and I’m sure we will be booking Milsoms again for our Care Awards 2024 – however next year I won’t be planning much of it as…. I’m expecting a baby in April 2024! Surprise! 😃

I’m gutted I won’t be planning the next one, as Milsoms Kesgrave Hall truly is such a special venue and makes the planning so much easier, however I’m sure I will get an invite and hopefully see you both again at some point next year!

Thank you again from me and the whole team at CDE. 

I just wanted to say how fantastic Saturday was. The food was absolutely delicious and Yolanda our waitress was a delight. So so helpful.

The venue was gorgeous and the outside space much appreciated on that beautiful evening. A good time was had by all !! All in all the perfect night.

Thank you so much- we absolutely loved the party, as did everyone else by all accounts. From the moment we arrived to such a warm welcome and great kindness and helpfulness, we knew it would be special. The setting, of course, the tables, flowers and amazing service ….. all made it so special.

The food has been highly praised by everyone. One young man said it was probably the best meal he’s ever had!

We couldn’t be more delighted. Thank you to all of you and Jess of course who has helped throughout.

So do convey this to them and we look forward to seeing you all again before too long.

Hi Rebecca,

Thank you for all your help organising our breakfast event this morning.

I would like to say on behalf of myself and my colleagues a huge thank you for you and your team’s professionalism. It was the perfect balance of being on hand to help when needed but quietly replenishing refreshments and clearing tables. I would also like to say a personal thank you to Ollie for his help also.

You have made the process very simple for us and nothing has been too much trouble from start to finish.

Thanks again and if there is anything else you need please let me know.

Kind Regards,

Handelsbanken

Jasmine Crabb
Corporate Manager

Hi Sue. I have been meaning to drop you a note.  Thank you very much for you and the team’s efforts. We have stayed at Talbooth House & Spa many times now but this one was very special. The team were great, the rooms were great. The food was exemplary. We all felt very well looked after and it gave us a much needed break before we embark on what will be a very busy few months. The Milsoms brand certainly delivered and you should all be very proud. Please pass on my thanks to the teams if possible. We will certainly be back in the summer!

Hello Alex,

Thank you for your email. Yes, all went extremely well thank you and everyone had a really enjoyable time.

Please thank all of the team from me and everyone at Impex management.

We have used Milsoms and the Talbooth many times over the years for two family weddings, numerous stays and dinner bookings.  You never disappoint! Thanks again.

Best regards

K

 

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